William Muthike
William Muthike Head of Corporate : Connectivity and Wholesale

Effective communications are crucial to every aspect of business and the IT department is no different. It’s important to keep up to date with the latest technology and infrastructure to ensure continued success in Kenya’s socio-economic climate.

In this blog, we look at the benefits of prioritising communication technology in the IT department for organisations and their customers.

Effective communications facilitate innovation

Everyone develops and maintains productive relationships with others based on positive encounters that happen when effective communication solutions are in place. Employees and their managers are no different. When staff feel like they can openly share ideas at work, innovation and cooperation follow. However, if communication technology is outdated, creativity and collaboration may be stunted – and the whole business suffers.

It helps to prepare and execute plans

Any kind of planning requires a wide spread of information and input to be gathered from a variety of sources and stakeholders. Without effective communication solutions, many projects and strategies will never move past the planning stage. Clear communication strategies and quick, efficient communication channels are critical for the smooth preparation, circulation and execution of all business plans.

The cost of communication technology

The setup and costs for operating modern communication systems are significantly less than the more conventional phone system. As these communication solutions work off an Internet connection, there is no requirement for a regular telephone line. This means that you only need to deal with one account, for Internet and phone. In addition, the only thing you pay for are Internet charges. Calls from PC to PC over an Internet connection are free and calls from PC to landline usually include a cost factor, but this rate is significantly less than with a traditional phone line.

Good communications build an efficient relationship

When using communication technology, you can discover and convey information to your employees or customers anywhere. If you need to contact your offsite employees, you can SMS or email their smartphone or tablet instead of waiting for them to return to the office. Furthermore, you can be in constant contact with your clients and give them real-time information on the status of an appointment and can immediately communicate your needs if there are any.

New technology makes for better sound quality

Communication technology is always evolving and improving. An aspect that is constantly evolving is sound quality. A lot can go wrong when your customers and employees misunderstand each other. Wideband audio extends the frequency range and doubles the sample rate of telephone audio, making it easier to understand one another. Better sound quality allows for easier negotiations, better business to business communications and improved filtering of background noise.

Although communications are vital for the effective running of an organisation, many departments find themselves lacking in communication technology and infrastructure. By examining all the advantages of communication technology, it’s easy to see why so many businesses are making the transition. Switching now will not only save you money and increase efficiency, but allow you to provide clients and customers with the best service possible.

Download our Symptom Checker to see whether communications are being neglected in your IT department.

New Call-to-action