Tonny Rop
Tonny Rop Product Development Manager : Cloud and Communications

Countries in Africa are increasingly connecting to the global economy, thanks to the advances in technology.

This has allowed a plethora of accelerators and incubators to emerge and the advances in technology are allowing startups to thrive. Technological innovations are also starting to influence multiple sectors such as energy, healthcare, transport and agriculture from Kenya to Nigeria and Rwanda to Ghana. Here are a few network trends to keep an eye on for the African market in 2018.

Focus on contact centres

Businesses in Africa are increasingly finding themselves with more customer data and countries like Kenya and Nigeria are looking for ways to use this data to transform their businesses. All over the world and particularly in Africa, contact centres are transforming from voice-only to a fully integrated and digitized process to meet the need of delivering an exceptional customer experience. With an integrated approach to contact centres, businesses can create more relevant, beneficial and personalised services and interactions across a diverse range of communication channels.


A software-defined network is a must-have connectivity solution and businesses that are seeking ways to accelerate digital transformation initiatives will need to use Software as a Service (SaaS) to do so.

Another reason enterprise are making the move to using software-defined systems is to achieve greater agility, easier provisioning and lower administrative costs – something they struggled with previously on legacy systems. Hyper-converged systems combine storage, compute and network functionality in a single virtualised solution.

Multiple devices or data points can be clustered to create pools of shared compute-and-storage resources. It's designed this way for convenient consumption. Companies can start off small and grow their resources when needed. The use of commodity hardware, supported by a single vendor, yields an infrastructure that's designed to be more flexible and straightforward to manage than traditional enterprise storage infrastructure.

Hybrid Cloud

More businesses are opting for hybrid cloud solutions. Some enterprises struggle to fully transition to the cloud. With a hybrid cloud approach, these companies can transition at their own pace with less risk and at a lower cost.

In this article, Dimension Data says: "Flexibility is key in terms of resource availability, securing applications and data, and collating a variety of platforms. This means that companies should think more broadly than cloud-first or cloud-only strategies."

As customers become more comfortable with these services and costs, increased migrations to external providers are conducted through interconnect services. It’s an emerging trend to use a partner ecosystem to enable an agile infrastructure.

Future focus

In future, businesses must focus on optimising capacity and guard against using applications that are paid for but not used – something that can be found in existing on-premise data centres and in the cloud.

Partner with us so you can move away from this. We ensure that capacity, utilisation and density are appropriately configured for all our IT solutions while delivering optimal availability.

Stay up to date with the latest IT trends by reading our trends report below.

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